Shipping & Returns

Free Insurance

MUST SIGN FOR DELIVERED PACKAGES OF CHANDELIERS OR SCONCES.
NO SHIPPING TO POST OFFICE BOXES FOR CHANDELIERS OR SCONCES! BECAUSE UPS WILL NOT DELIVER TO P.O. BOXES.
CHANDELIER CRYSTALS DON'T NEED TO BE SIGNED FOR AND CAN BE SHIPPED TO A POST OFFICE BOX, BECAUSE WE WILL SHIP THE CRYSTALS THOUGH USPS.

Shipping

When buying chandeliers, sconces or furniture we make every effort to ship all items within 7-10 business days except chandelier crystals ship within 1-2 business days. All of our shipping is done through UPS Ground and various LTL freight carriers (for heavy freight.) Except chandelier crystals ship through THE USPS.

PLEASE NOTE:

SHIPPING RATES QUOTED ARE FOR CONTIGUOUS US STATES ONLY.

**FOR SHIPPING OUTSIDE THE UNITED STATES, OR SHIPPING TO HAWAII, PUERTO RICO OR ALASKA PLEASE CALL FOR DETAILS (OUR SHIPPING PROMOTIONS DO NOT APPLY TO THESE LOCATIONS)** Some larger chandeliers ship freight and shipping will be higher than 10-20%.

CALL OR E-MAIL FOR SHIPPING QUOTE, BECAUSE SHIPPING CAN BE LESS THAN 10-20%.
We do allow for pickup of most chandeliers.

Sales Tax: Sales tax is 7% charged on all items picked up, installed or shipped in New Jersey.

Customer Service:

Chandelierliquidators is head quartered in Rockaway, New Jersey. We are open 7 days a week from 10:30 am - 10:30 pm EST. We can be reached at 1-973-876-4166 during those times. Email: estateliquidator@netscape.net

CHANDELIERS4LESS@AOL.COM

Damaged items:

Any item received that gets a broken or damaged part during shipping we will replace the broken part that was damaged for free. It usually takes us about 1-2 weeks to replace any part.

Warranty:

If we install the chandelier there's a 1 year warranty on parts and labor.

Payment types:

We accept American Express, Discover, Master card, Visa, money orders & personal checks.

Return Policies
We guarantee our items will arrive to you in good working order. We professionally pack all of our items and ship everything fully insured. If an item arrives to you damaged we will replace that item or the damage part at no additional charge. If you receive something damaged please call us so we can replace the part or the item if necessary. If you decide you want to return an item for any reason please call us to get the authorization to do so. The return process must be initiated 30 days from the day of receipt of the order. Once given the return authorization you will be required to pack the item in the original packing and send back fully insured and with a tracking#. All returns are subject to a 25% restocking fee. The refund will be given for the item itself not the shipping charges incurred. Please note you will be responsible for the condition of the item upon its return, if the item arrives back to us damaged you will need to file a damage claim with the carrier you shipped the item with. Refunds will only be given for items returned in good order and complete. Please also note as mentioned above if an item arrives damaged we will send the replacement parts at no charge- if you decide you don't want the replacement parts and want to return instead- a 25% restocking fee will still apply. Please note, due to the fact that many of the items offered on our web site feature hand applied or organic finishes and a variety of other factors like computer screen settings, etc - colors and finishes may vary. The aforementioned return policy will still apply for a return for these reasons.

Custom Orders
Custom orders are defined as orders for items that are made to a customer's specification. All custom orders are needed to be taken by phone and confirmed by fax or email. Delivery time for a custom order can range from 12-14 weeks. Please note there are no returns on custom orders. Also note a custom order, once confirmed can not be canceled at any time.

Misprints
We make every effort to make sure everything on our site is 100% accurate and mistakes will be fixed when found. We reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed.

Assembly
Please note most items require assembly. A handyman or electrician type person is recommended.

Cancellations
All cancellations must be done in writing by email or fax. A cancellation number must be issued in order to confirm a cancellation has been done. Please note an order must be canceled prior to shipment, once an order has shipped it can not be canceled.

Please contact us:

• Phone: 1-973-784-3433
• Toll free: 1-866-655-1099

Who We Are

Our company was founded in 1970 and has been growing ever since.